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Buyer Help



Liquidation.com is the leading source for acquiring surplus assets in bulk lots. Buying on our site is easy -- just follow a few simple steps as pictured here. For answers to some of the most frequently asked questions, please see below.

How It Works

register now browse bid pay manage account

Introduction

Registration

Finding Merchandise

Bidding

Payment

Shipping

After Receiving Merchandise

Submitting a Dispute

Other Questions

Introduction

What can I find at Liquidation.com?

At our online marketplace, Liquidation.com, we offer a wide variety of bulk wholesale merchandise to cater to the unique needs of professional buyers. We offer new, used, refurbished, returns, closeouts, and even salvage merchandise in many different categories. Most Liquidation.com auctions start at $100 with no reserve, letting the marketplace decide the final price. New auctions are added daily, so be sure to visit our site frequently.

How can I buy from Liquidation.com?

  • Step 1: Register - Registering as a buyer on Liquidation.com is free and easy. Simply click here to complete the new member registration application. Depending on the information you submit, you will receive a response confirming your membership within 24 to 72 business hours.
  • Step 2: Find Merchandise - Browse auctions on our site by performing a basic keyword search from the search bar on every page, or clicking on Advanced Search beneath the search bar for multiple criteria. To be notified automatically when items of interest to you are added to our site, set up a Search Agent or sign up for Email Alerts.
  • Step 3: Bid - Once you have a valid user account, you may bid on any auction by entering your maximum bid in the "Place Bid" box on any auction view page.
  • Step 4: Pay for an Auction - We accept many different types of payment including PayPal, Credit Card and Wire Transfer.
  • Step 5: Receive Assets - Assets are typically shipped within 6 business days of receipt of payment.
  • Step 6: Manage Your Account - Visit the My Account section to view transactions, change your profile, set up saved search agents, add auctions to your watch list, and more.

Registration

How do I register?

Registering as a buyer on Liquidation.com is free and easy. Simply click here to complete the new member registration application. Depending on the information you submit, you will receive a response confirming your membership within 24 to 72 business hours.

Why do I need to register?

Buyers and sellers must register with us because we need to collect information for legitimacy verification. Note: Government Liquidation or LiquiBiz users who have not registered with Liquidation.com must register on Liquidation.com before being able to buy or sell on our site.

What do I do if my application has not been accepted?

To request a review of your application, you may call the Buyer Relations Department at (800) 498-1909.

How do I change my user ID?

You cannot change your user ID. If you must change your user ID, you will have to re-register with a new user ID.

What do I do if I forget my user ID and/or password?

Click here if you have forgotten your user ID and/or password. You may also call the Buyer Relations Department at (800) 498-1909 to retrieve your user ID or password.

Finding Merchandise

How do I start buying?

Once you have registered and found auctions of interest, place your bid by entering your maximum bid in one of the "Place Bid" boxes located at the top and bottom of the auction page.

How do I find merchandise?

Find merchandise easily using one of the following methods:

  • Home Page - Some of our very best deals are featured in the Hot Deals section of our Home Page. Click on a category title to browse by product category.
  • Search Bar - Use our search box to find auctions by keyword, product category, location, lot size, condition, or shipping option.
  • Advanced Search - Use our Advanced Search to find auctions that meet more detailed criteria. You are able to search by seller, auction id, auction title, price, and many other criteria.
  • Email Alerts - If you sign up to receive our Email Alerts, you can receive weekly emails and/or occasional Special Alert emails depending on your preferences.
  • Search Agents - Search Agents are product searches that you create based on the specific criteria you indicate. To enable a Search Agent, log into My Account and click on the Search Agents tab. If matching results occur, we will email you with the matching results twice a week.

How do I find merchandise that can be shipped overseas?

Click on the Available for Export link from the left hand navigation bar on our home page. If you find merchandise of interest and are not sure if it can be shipped to your country, contact us at via phone at (800) 498-1909.

What types of merchandise do you offer?

We sell bulk inventory merchandise including returns, closeouts, refurbished merchandise, retail-ready merchandise, etc. Our categories of product consist of clothing & accessories, jewelry & watches, computers & networking, consumer electronics, general merchandise, housewares, hardware & equipment, and vehicles.

What conditions of merchandise do you offer?

  • New - New assets are in original packaging and possess all of the characteristics/qualities/features as advertised by the manufacturer. Traditionally, they are overstock items that were never offered for sale in a retail environment or used in any way.
  • Refurbished - Refurbished assets are used but have been inspected, tested, and restored to full working condition. They rarely come in original packaging and seldom contain any documentation or any additional parts and/or accessories. Due to their operational history, refurbished assets possess noticeable cosmetic defects and blemishes, including but not limited to dents, scratches, and signs of age.
  • Shelf Pulls - Shelf pulls were previously available for sale in a retail environment but were never sold. They usually possess one or more price tags and/or stickers, indicating multiple markdowns, and have been exposed to appreciable customer contact. In addition, since most of these items are sent through a reverse supply chain (e.g. from a retailer back to a centralized warehouse), they can show signs of further handling. Accordingly, Shelf Pulls may exhibit a wide range of individual product and package conditions that can differ substantially from the original manufacturing.
  • Used - Used assets were previously sold and put into use. They possess noticeable cosmetic defects and blemishes, including but not limited to dents, scratches, and signs of age. Since these assets are usually pulled from a working environment, they rarely come in original packaging and rarely contain any documentation, additional parts, and/or accessories. They are minimally tested to meet only the most basic requirements of functionality. Used assets therefore may not be in optimal working condition and may require additional maintenance and repair.
  • Returns - Returned merchandise was sold to a customer, who then either physically brought the item back to a store or mailed it to a specified location. Reasons for returning a product may not have any correlation to its usefulness (i.e., size, color, model, etc.), and as a result that product may be in fine working order. The majority of returns, however, do have some operational and/or cosmetic problem. Depending on a company's return policy, these items may also reflect a measurable amount of use. In addition, since most of these items are sent through a reverse supply chain (e.g. from a customer back to a store or a centralized warehouse), they can show signs of further handling. They generally do not come in original packaging and often do not have any of the advertised documentation or additional parts and/or accessories. Accordingly, returns can exhibit a wide range of individual product and package conditions that can differ substantially from the original manufacturing.
  • Salvage - Salvage assets have been identified as defective for reasons concerning their functionality, appearance, or both. Salvage assets usually can only be used for parts.

Who supplies this merchandise?

Companies selling surplus merchandise on Liquidation.com include retailers, manufacturers, public sector agencies, financial institutions, service companies, and logistics providers.

How can I be notified of items for sale?

You may sign up for Email Alerts or set up a Search Agent in order to be notified when new merchandise is available.

How can I find out where the merchandise is located?

The location of the merchandise can be found under the Asset Information section of the auction page.

How do I file a dispute?

Disputes must be filed within a reasonable period of time following delivery of merchandise and a dispute form must be submitted. To download a PDF version of our dispute form, please click here. We will investigate the matter and come to a resolution within 10 business days. All parties must abide by the dispute resolution provided by Liquidation.com.

What is your policy regarding chargebacks and credit card fraud?

Liquidation.com offers an efficient dispute process, providing resolution for any dispute filed because of gross misrepresentation. As per our terms and conditions, buyers have agreed to use this dispute resolution process and should not use credit card chargebacks as an alternative way to resolve a dispute. Any buyer who attempts to rescind a credit card transaction (i.e. chargebacks) without our express written consent will be IMMEDIATELY banned from Liquidation.com.

Bidding

How do I place a bid?

Place your bid by entering your maximum bid amount in the "Place Bid" box on any auction view page.

Once you click "Submit Bid," we will ask you to provide your shipping and credit card information. After you have provided us with this information, the system will display a confirmation screen of all your desired bids, allowing you to verify your information before you click on "Confirm Bid". You will need to submit your shipping and credit card information only once per auction, and the credit card information provided will only be used for the purpose of bidding on this auction. Upon winning an auction, you will still need to use one of the designated payment options.

Why am I required to submit shipping and credit card information to place a bid?

This information is used for your protection for validation purposes. A validated bidding environment protects your interest and ensures that only qualified buyers are bidding against you. Should you become a winning bidder, this information is needed to ensure timely processing of your transaction and rapid receipt of your merchandise.

How can I automatically increase my bid? What is Proxy Bidding?

You can use Proxy Bidding to automatically bid for you. To use this feature, enter your maximum bid amount (highest bid that you are willing to pay) into the bid box on the auction page. Our system will record your "maximum bid" amount and place a bid at the current LOWEST minimum bid. If another bidder outbids your LOWEST minimum bid, the system will automatically place another bid for you putting you back as the current winning bidder. The proxy bidding system will continue to make LOWEST minimum bids on your behalf until you are the winner of the auction or until another bidder bids higher than your proxy bid. Proxy bids are completely private and are never displayed to other bidders.

What if I lose connectivity while bidding?

The bid only goes through after you have received a confirmation page. If this page does not appear, the bid is not valid and was not accepted. If you do not receive a confirmation page please call Buyer Relations immediately at (800) 498-1909.

How do I know if I've been outbid?

You will receive an email notifying you that someone has outbid your highest bid price. If the auction is still open, you will have a chance to place a new bid or proxy bid by going back to the auction page or by logging into My Account.

How can I monitor the status of my bids?

You can monitor the status of your bids on all auctions by clicking on the Active Auctions and Watchlist tab in the My Account section.

How do I know if I've won the auction?

After you have won the auction, you will receive an email notification with payment instructions. Once we receive and process your payment, we will notify the seller and instruct them to prepare the merchandise for pick up and/or delivery to the shipping address on file.

How can I cancel a bid?

A bid is a binding contract. Once the bid has been placed, it cannot be cancelled or retracted.

Why does the auction closing time get extended when the auction is about to close?

When a bid is submitted within the final 3 minutes of an auction, we automatically extend the auction closing time by 3 minutes in order to prevent auction sniping - the practice of placing a bid just as an auction is about to close. The auction will be extended as many times as necessary until there are no bids placed in the last 3 minutes before closing. The automatic auction extension benefits buyers because it gives you more time to respond with a new bid, rather than losing the merchandise to a sniper.

I am a new/first time buyer on Liquidation.com, and I have already won 2 auctions. Why can't I place a bid on any additional auctions?

It is our policy to allow first time buyers to have no more than 2 outstanding transactions that require payment at one time. Once your outstanding transactions have been paid, you are free to continue bidding until you win an additional auction. As soon as your first transaction is complete, you will be able to bid without any restrictions. A completed transaction is one that has been paid, received, and the merchandise has been approved by the buyer.

What is a quantity variance?

Quantity variance is the percentage of items that are deemed to be either in excess of or less than the amount listed on the auction; ranging from 1-10% per auction. The quantity variance is calculated on a per unit price, and pertains to all merchandise within an auction, including missing or damaged items. However, asset condition of the merchandise within this variance may differ from the rest of the auction items.

Payment

How do I pay?

If you are the winning bidder of an auction, as soon as the auction is closed you will receive an e-mail notification with payment instructions. You may pay for your auctions online by logging into My Account and click on Pending Transactions in the My Account tools.

U.S. buyers may pay via wire transfer, PayPal, or credit card, with a limit of $5000 per transaction for PayPal or credit card purchases. First-time buyers may use the same methods of payment, but they may not use a credit card or PayPal to purchase used or salvage assets until they have completed their first transaction. Any transaction over $5000 must be paid via wire transfer.

All international buyers must pay by wire transfer.

Buyer Payment Options
U.S. Wire Transfer
PayPal (up to $5,000)
Credit Card (up to $5,000)*
International
Wire Transfer Only
*For first-time buyers, credit cards will not be accepted for used or salvage assets.

What are the different payment options?

1. Wire transfer - A wire transfer is an electronic payment service for transferring funds by wire from one bank account to another over the Federal Reserve Wire Network. This is the fastest and easiest method of payment.

Once your auction has ended and you are the confirmed winner, we will send you an email with all of the relevant wire transfer account information for your transaction. This email will include the name of our bank, the account number, and the transaction information needed to perform a wire transfer. Be sure to print out this email and bring it with you to your bank.

Go to a branch office of your bank. Most banks require you to set up wire transfers by going into your local branch office as a fraud protection measure.

Be prepared with the following on hand:

  1. Picture ID.
  2. Name of bank transferring funds to.
  3. Account number transferring funds to.
  4. Transaction Number for the Auction
  5. ABA Routing number of account transferring funds to.
  6. Or print the Wire Authorization form.

Speak with a bank representative to set up wire transfer.

Make all transfers prior to 2pm for processing to occur the same business day.

We will send you an email notification once the bank has processed your payment and your order is ready to ship. In the meantime, you can check the status of your transaction online by going to My Account section on Liquidation.com.

2. PayPal - PayPal is widely used for online transactions. U.S. buyers may pay for any transaction up to $5000 using a PayPal account. In order to pay for your auctions via PayPal, simply log in to My Account on the Liquidation.com website and follow the payment instructions under Transactions. All PayPal payments must be made in U.S. dollars from U.S. accounts, and we do not accept e-checks. Please keep in mind that payments via PayPal can only be made by initiating payment from the Liquidation.com website. If you do not have an account with PayPal, you may click the link at the bottom of the Liquidation.com website to sign up for an account. Be sure to set up your account on PayPal prior to bidding on Liquidation.com, because it takes a few days to establish an account with PayPal.

3. Credit card - U.S. buyers may use a credit card (Visa, MasterCard, Discover or American Express) to pay for any Liquidation.com transaction up to $5000. However, first-time buyers may not use a credit card to purchase used or salvage assets until after they have completed their first transaction on Liquidation.com Simply enter the credit card number in the form provided at the time of payment and your transaction will be processed automatically using our secure server.

What payment methods do you accept for buyers located overseas?

All international (i.e. non-U.S. based) buyers must pay by wire transfer.

Can I use more than one payment method to pay for a transaction?

Payments for any transaction must be submitted using only one payment source (i.e. credit card, PayPal, or wire transfer). We are not able to split transaction amounts in order for the total to be paid using more than one payment method.

What does it cost me to buy on Liquidation.com?

We do not charge a fee to register or browse through our marketplace. As a winning bidder, you pay the final auction price, a buyer's premium, and appropriate shipping fees, which are collected by us prior to goods being shipped from the seller's location.

What is a Buyer's Premium?

A Buyer's Premium is a standard auctioneering fee that helps cover the costs associated with sourcing products, marketing auctions, running the marketplace, and managing services such as payment collection, fulfillment, testing, shipping and inspection.

When is my payment due?

Payment by winning bidder is due immediately upon the close of the auction. This payment includes the full amount of the winning bid, the buyer's premium, and finalized shipping charges. Payment must be received within 2 business days of auction closing to avoid any penalty and/or cancellation.

Is there a penalty if I don't make my payment on time?

There is a cancellation fee applied to any late payments. This fee is 15% of the auction lot price or $200, whichever is greater. If we do not receive the funds or payment within the specified time frame, your transaction will be aborted and your account may be suspended.

Is your payment processing secure?

Yes. All payment information will be stored and processed using our secure server. All the data is transferred in an encrypted format, and it can only be decrypted by the processing bank or by us.

Which currencies do you accept?

Currently, we only accept payment in U.S. Dollars.

Which types of credit cards do you accept?

We accept Visa, MasterCard, Discover and American Express.

Can I pay for more than one transaction at once?

You can pay for several transactions at once by using the wire transfer payment option. Just make sure to include all the transaction IDs in the wire. If paying with credit card or PayPal, you must process each transaction individually.

How do I check the status of my payment?

We will notify you via email as soon as your payment has cleared. You can also check the status of your payment online in My Account.

How long does it take for a payment to clear?

Wire transfers, credit card and PayPal payments will post to your Liquidation.com account within 1-3 days of processing.

Why don't I see the credit card information I entered when placing my bid?

The credit card information you entered before you placed your bid was required for verification purposes only. Credit card information is encrypted for your security. You will not see the credit card number when making payment, as it would jeopardize the security of your information.

I am a Canadian buyer. Why can't I use my PayPal account?

We only accept payment via PayPal from our U.S. customers because, at this time, we do not have the infrastructure to verify addresses outside of the U.S. In order to qualify for payment via PayPal, the user must supply a U.S. address for their contact, billing and shipping information, and the customer must pay for the transaction in U.S. dollars using a U.S. account. We do allow international buyers to pay via wire transfer, which is a fast and easy method of payment.

Why am I being charged sales tax if I arrange my own shipping or if my shipment is sent to my business or residence in Arizona, California, Indiana, Minnesota, Nevada, New Jersey, Texas, or Washington, D.C.?

According to Sales Tax Law, we are required to tax any individual or business under any or all of the following circumstances:

  • An individual or business that purchases products on Liquidation.com and the products are shipped to a residence and/or business located in Arizona, California, Indiana, Minnesota, Nevada, New Jersey, Texas, or Washington, D.C.
  • An individual or business that purchases products that are located in Arizona, California, Indiana, Minnesota, Nevada, New Jersey, Texas, or Washington, D.C. and the buyer chooses to arrange their own shipping.

In order to justify waiving sales tax on your closed transactions and your future transactions, we must obtain the appropriate documentation from the following list:

The completed documents should be faxed to 202-315-3306. PLEASE BE SURE TO INCLUDE YOUR LIQUIDATION.COM USERNAME ON EITHER THE FORM OR THE FAX COVER SHEET.

Shipping

Who is responsible for shipping and/or shipping costs?

The buyer is responsible for all shipping costs including duties and taxes for international shipments. Liquidation.com will arrange and manage the shipping using one of our shipping partners, and we will insure the merchandise up to 100% of the value of the auction.

How do I get a shipping estimate?

Shipping estimates can be obtained by clicking on the "Get a Shipping Quote" icon located at the top of each auction page. Our online shipping quote tool provides real-time shipping quote estimates.

Note: Shipping estimates are subject to change based on rates charged by carriers. We will find and present the best rates available to Liquidation.com. All items are shipped by truck or ground service unless specified otherwise.

Can merchandise be shipped to or from outside the Continental U.S.?

Auctions labeled as "Available for Export" are available to be shipped overseas. Only these auctions are eligible to be shipped to your location via UPS. The "Available for Export" distinction can be found on the Auction View page under Shipping Information. Look for a field called "Shipping Restriction." All import duties, taxes and fees are the responsibility of the buyer.

For products labeled "May Only Be Shipped to USA," Liquidation.com will not be able to prepare international shipping documents. If you wish to ship an auction labeled as "May Only Be Shipped to USA" to an overseas location, the merchandise should be shipped to a freight forwarder in the USA. The freight forwarder will be able to assist in preparing the product for international shipment and completing the necessary paperwork.

How much is shipping to Alaska or Hawaii?

Shipping costs to either Alaska or Hawaii cannot be calculated using our online shipping estimate tool. However, shipping can be estimated using the following calculation:

  1. Orders under 400 pounds are shipped at $1.50 per pound or Dimensional Weight*, whichever is greater.
  2. Orders over 400 pounds are shipped LTL/ocean freight at a rate of $1.50 per pound, increasing transit time to 30-35 days (estimated) from East Coast, 15-20 days (estimated) from West Coast.
  3. Truckloads will be shipped ocean freight in a container. Please contact Buyer Relations for a quote.

*Dimensional Weight = (length x height x width) / 194

May I arrange my own shipping?

To determine whether you may arrange your own shipping on a particular auction, you should refer to the shipping terms given on the auction page. Eligible auctions will indicate "Buyer MAY Arrange Shipping" or "Buyer MUST arrange shipping."

Before submitting payment, you will have the option to click on a button that reads "Arrange your own shipping." This button will appear on the payment summary only when an auction is eligible for this option. Clicking on it will automatically remove shipping costs and recalculate your total amount due as well as notify you of the terms and conditions of arranging your own shipping. Once the transaction is paid, you will receive an e-mail containing the necessary forms to sign and return. When you arrange your own shipping, you need to sign a shipping waiver form. By removing your shipping charges, you agree to waive your right to dispute the merchandise, as you assume responsibility at the point of pick-up.

After payment is submitted, you will receive the pick-up location and contact information. Buyers arranging their own shipping are encouraged to inspect the merchandise prior to removing it from the seller's location. They must also make arrangements to have all freight charges billed directly to themselves.

How can I consolidate my shipment?

Buyers can combine pallets from the same shipping location into one larger pallet shipment, truckload, or even multiple truckload shipments in order to achieve the lowest shipping cost. This includes pallets shipping from the same seller, or even from multiple sellers if all the items are located in one of our warehouses.

Consolidation must be requested within 48 business hours of winning the auction and prior to payment. Please contact us at (800) 498-1909 or shipping@liquidation.com.

The following information is needed for consolidation:

  • Point of contact
  • Phone number
  • Address
  • Is this a business with a loading dock or residential address

Once the consolidation is completed an email will be sent as confirmation and request for payment.

How long will it take for me to receive the items?

Depending on the shipping method, shipment can take between 1 and 12 business days.

How do I check the status of my shipment?

The shipping status of your transaction can be found online by clicking on the Transactions link from the menu on the left of My Account.

What value-added services do you offer?

  • Management of the entire logistical process of picking up and delivering goods.
  • Shipment tracking.
  • Assistance with questions regarding international shipping arrangements.
  • Detailed reporting.
  • Dedicated customer service support.
  • Liaise between buyers and sellers to provide neutral, unbiased support in the event of a dispute.
  • Minimization of your liability by using FOB destination shipping methods rather than FOB origin, thus protecting the buyer's right to dispute the merchandise.

What factors affect the shipping rate quote?

Small Package (Under 350 lbs. and no more than 7 boxes)

Factors that May Affect your Shipping Rate

  1. There is a minimum charge of $35 for each small package shipment.
  2. The shipping charge is calculated on a per box rate, so we encourage our sellers to combine boxes when possible.
  3. All of our merchandise is insured, regardless of the condition.
  4. Location - items that are shipped to Hawaii, Alaska, and Puerto Rico incur a higher shipping rate

LTL (Less than 13 pallets and more than 350 lbs.)

Factors that May Affect your Shipping Rate

  1. We insure the merchandise to the full value of the product.
  2. The shipping rate is based on distance, class and weight, so some packages that are heavier or have to travel a further distance will be more expensive to ship.
  3. Each of our shipping quotes is a spot quote based on our tariff, since the location and delivery of the merchandise differs for nearly every transaction. A spot quote is the cost to ship the goods based on our existing tariff. Cost of fuel and residential locations can cause an increase from the spot quote to your final shipping price.
  4. In the current economy, the price of oil has been steadily rising, so our pricing has to reflect these conditions.
  5. High risk cities - Please note that if either your shipping address or the Seller's pick-up address is in New York City, Los Angeles, or Washington, DC, that your shipping estimate and final cost may be higher than expected. The Department of Homeland Security has identified these areas as high risk, and our carriers have adjusted their rates accordingly.
  6. It is more expensive to ship to a residence than to a commercial location.

Truckload (13 pallets or more)

Factors that May Affect your Shipping Rate

  1. We will not ship truckload auctions to residences.
  2. There is a minimum charge of $900 per truckload.
  3. The weight of the merchandise does not matter, however the weight must be less than 40,000 lbs.
  4. If your location does not have a dock, a forklift and pallet jack must be provided at the time of delivery. The carrier will not have this equipment.
  5. Items that are being shipped to major metropolitan areas incur higher rates. The Department of Homeland Security has identified these areas as high risk, and our carriers have adjusted their rates accordingly.

Know the Shipping Details of your Auction. Note the size classification and weight of the merchandise located in the Shipping Information section of each auction listing. This information will aid in your decision process, helping to determine the shipping cost.

Update your Shipping Information. Before you bid, make sure your shipments will be delivered to the right location by verifying your shipping address on the Profile tab of the My Account section.

Know the Corporate Policies. Always be aware of a company's policies regarding shipping, returns, damaged merchandise, and fraud. Knowing these policies will help you make safer buying decisions.

How do I know if an auction is available to be shipped overseas?

Auctions labeled as "Available for Export" are available to be shipped overseas. Only these auctions are eligible to be shipped to your location via UPS. The "Available for Export" distinction can be found on the Auction View page under Shipping Information. Look for a field called "Shipping Restriction." All import duties, taxes and fees are the responsibility of the buyer.

For product labeled "May Only Be Shipped to USA," Liquidation.com will not be able to prepare international shipping documents. If you wish to ship an auction labeled as "May Only Be Shipped to USA" to an overseas location, the merchandise should be shipped to a freight forwarder in the USA. The freight forwarder will be able to assist in preparing the product for international shipment and completing the necessary paperwork.

Can you ship to my country?

All countries are not treated the same way under the EAR (Export Administration Regulations) because of differences in national security, nonproliferation, or foreign policy considerations for the U.S. Due to Federal Regulations, Liquidation.com does not ship to the following countries:

  • Cuba
  • Iran
  • Iraq
  • Libya
  • North Korea
  • Sudan
  • UNITA (Angola)
  • Afghanistan
  • Belarus
  • Bosnia-Herzegovina
  • Burma
  • China (PR)
  • Croatia
  • Haiti
  • Indonesia
  • Kosovo
  • Liberia
  • Macedonia
  • Nigeria
  • Rwanda
  • Slovenia
  • Somalia
  • Syria
  • Vietnam
  • Yemen
  • Democratic Republic of the Congo (formerly Zaire)
  • Zimbabwe

After Receiving Merchandise

Are there any guarantees on the merchandise?

No guarantees are, or should be, implied outside of what is listed in the auction description.

What do I do when I receive the merchandise?

In cases where Liquidation.com has arranged the shipping, you must verify immediately the content of what you received and confirm that it conforms with the condition and quantity described in the auction. If it does not conform, you must note this on the Bill of Lading and file an online dispute form within a reasonable period of time (excluding weekends and national holidays) of receiving the merchandise. For more information on filing a dispute claim, please click here. You must log in to your account in order to view this form.

If you have picked up the merchandise from our warehouse, you have waived your right to file a dispute, as you or your agent has already physically handled the merchandise at this point.

Submitting a Dispute

How can I file a dispute for merchandise I have received?

If you wish to file a dispute, you must submit our online dispute form within a reasonable period of time after receiving your merchandise. For more details and to access our online dispute form, please click here. You must log in to your account in order to view this form.

Who is responsible if the merchandise I receive is not in the condition stated in the auction listing, missing parts, or grossly misrepresented?

If the items were damaged in transit, Liquidation.com will file a claim with the carrier/shipping service and provide a resolution to the buyer. If the items received are not in the condition stated in the auction, are missing parts, or are grossly misrepresented, you should file a dispute claim. Once a dispute claim is filed, Liquidation.com will investigate the matter and come to a resolution to be adhered to by both buyer and seller. For more information on filing a dispute claim, please click here. You must log in to your account in order to view this form.

Can I return the merchandise after it has been delivered?

This would be determined during the dispute process. For more information on filing a dispute claim, please click here. You must log in to your account in order to view this form.

Please do not return merchandise before being asked by Liquidation.com to do so, as this would prevent us from efficiently tying your merchandise with your account and dispute case. We cannot guarantee a refund until a dispute claim has been settled in your favor.

Account Management

How do I monitor my transactions?

You can monitor active and completed transactions from your account.

How do I add items to my watchlist?

You can add items to your watchlist two different ways:

  • Category Page - You can select auctions you are interested in by checking the boxes next to the auctions, then click on the "Add checked items to watchlist" link located at the top and bottom of the list.
  • Auction View Page - Click on the link at the top of the auction listing to add the item to your watchlist.

You can view aucions from your watchlist in your account.

How do I set up a search agent?

You can create and manage search agents from your account. Search Agents are simply searches you name and save. The Search Agent does the rest. They find auctions matching your unique search criteria and they email auction results directly to you. Results are emailed twice a week, on Tuesdays and Thursdays. Notifications for all of your agents will come in a single email. You can also run your Agent anytime here on our Search Agent page.

Where do I manage my profile?

You can manage your profile from your account. Here you can change your contact and password information.

Other Questions

Will Liquidation.com ever ask me to provide personal information via e-mail?

No. Liquidation.com will never ask for your personal information - including usernames, passwords, and credit card details - through e-mail. If we need to request any personal information we will contact you by phone or will send an e-mail asking you to contact us by phone.

If you receive an e-mail purporting to come from Liquidation.com that asks for personal or sensitive information, do not respond to that e-mail and forward it immediately to support@liquidation.com. The practice of sending such e-mails is known as "phishing," which is the criminally fraudulent process of attempting to acquire sensitive information by masquerading as a trustworthy entity in an electronic communication. If you believe you have received a phishing e-mail, please contact us immediately at the address above.

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