Liquidation.com is the leading source for acquiring surplus assets in bulk lots. Buying on our site is easy -- just follow a few simple steps as pictured here. For answers to some of the most frequently asked questions, please see below.
At our online marketplace, Liquidation.com, we offer a wide variety of bulk wholesale merchandise to cater to the unique needs of professional buyers. We offer new, used, refurbished, returns, closeouts, and even salvage merchandise in many different categories. Most Liquidation.com auctions start at $100 with no reserve, letting the marketplace decide the final price. New auctions are added daily, so be sure to visit our site frequently.
Registering as a buyer on Liquidation.com is free and easy. Simply click here to complete the new member registration application. Depending on the information you submit, you will receive a response confirming your membership within 24 to 72 business hours.
Buyers and sellers must register with us because we need to collect information for legitimacy verification. Note: Government Liquidation or LiquiBiz users who have not registered with Liquidation.com must register on Liquidation.com before being able to buy or sell on our site.
To request a review of your application, you may call the Buyer Relations Department at (800) 498-1909.
You cannot change your user ID. If you must change your user ID, you will have to re-register with a new user ID.
Click here if you have forgotten your user ID and/or password. You may also call the Buyer Relations Department at (800) 498-1909 to retrieve your user ID or password.
Once you have registered and found auctions of interest, place your bid by entering your maximum bid in one of the "Place Bid" boxes located at the top and bottom of the auction page.
Find merchandise easily using one of the following methods:
Click on the Available for Export link from the left hand navigation bar on our home page. If you find merchandise of interest and are not sure if it can be shipped to your country, contact us at via phone at (800) 498-1909.
We sell bulk inventory merchandise including returns, closeouts, refurbished merchandise, retail-ready merchandise, etc. Our categories of product consist of clothing & accessories, jewelry & watches, computers & networking, consumer electronics, general merchandise, housewares, hardware & equipment, and vehicles.
Companies selling surplus merchandise on Liquidation.com include retailers, manufacturers, public sector agencies, financial institutions, service companies, and logistics providers.
You may sign up for Email Alerts or set up a Search Agent in order to be notified when new merchandise is available.
The location of the merchandise can be found under the Asset Information section of the auction page.
Disputes must be filed within a reasonable period of time following delivery of merchandise and a dispute form must be submitted. To download a PDF version of our dispute form, please click here. We will investigate the matter and come to a resolution within 10 business days. All parties must abide by the dispute resolution provided by Liquidation.com.
Liquidation.com offers an efficient dispute process, providing resolution for any dispute filed because of gross misrepresentation. As per our terms and conditions, buyers have agreed to use this dispute resolution process and should not use credit card chargebacks as an alternative way to resolve a dispute. Any buyer who attempts to rescind a credit card transaction (i.e. chargebacks) without our express written consent will be IMMEDIATELY banned from Liquidation.com.
Place your bid by entering your maximum bid amount in the "Place Bid" box on any auction view page.
Once you click "Submit Bid," we will ask you to provide your shipping and credit card information. After you have provided us with this information, the system will display a confirmation screen of all your desired bids, allowing you to verify your information before you click on "Confirm Bid". You will need to submit your shipping and credit card information only once per auction, and the credit card information provided will only be used for the purpose of bidding on this auction. Upon winning an auction, you will still need to use one of the designated payment options.
This information is used for your protection for validation purposes. A validated bidding environment protects your interest and ensures that only qualified buyers are bidding against you. Should you become a winning bidder, this information is needed to ensure timely processing of your transaction and rapid receipt of your merchandise.
You can use Proxy Bidding to automatically bid for you. To use this feature, enter your maximum bid amount (highest bid that you are willing to pay) into the bid box on the auction page. Our system will record your "maximum bid" amount and place a bid at the current LOWEST minimum bid. If another bidder outbids your LOWEST minimum bid, the system will automatically place another bid for you putting you back as the current winning bidder. The proxy bidding system will continue to make LOWEST minimum bids on your behalf until you are the winner of the auction or until another bidder bids higher than your proxy bid. Proxy bids are completely private and are never displayed to other bidders.
The bid only goes through after you have received a confirmation page. If this page does not appear, the bid is not valid and was not accepted. If you do not receive a confirmation page please call Buyer Relations immediately at (800) 498-1909.
You will receive an email notifying you that someone has outbid your highest bid price. If the auction is still open, you will have a chance to place a new bid or proxy bid by going back to the auction page or by logging into My Account.
You can monitor the status of your bids on all auctions by clicking on the Active Auctions and Watchlist tab in the My Account section.
After you have won the auction, you will receive an email notification with payment instructions. Once we receive and process your payment, we will notify the seller and instruct them to prepare the merchandise for pick up and/or delivery to the shipping address on file.
A bid is a binding contract. Once the bid has been placed, it cannot be cancelled or retracted.
When a bid is submitted within the final 3 minutes of an auction, we automatically extend the auction closing time by 3 minutes in order to prevent auction sniping - the practice of placing a bid just as an auction is about to close. The auction will be extended as many times as necessary until there are no bids placed in the last 3 minutes before closing. The automatic auction extension benefits buyers because it gives you more time to respond with a new bid, rather than losing the merchandise to a sniper.
It is our policy to allow first time buyers to have no more than 2 outstanding transactions that require payment at one time. Once your outstanding transactions have been paid, you are free to continue bidding until you win an additional auction. As soon as your first transaction is complete, you will be able to bid without any restrictions. A completed transaction is one that has been paid, received, and the merchandise has been approved by the buyer.
Quantity variance is the percentage of items that are deemed to be either in excess of or less than the amount listed on the auction; ranging from 1-10% per auction. The quantity variance is calculated on a per unit price, and pertains to all merchandise within an auction, including missing or damaged items. However, asset condition of the merchandise within this variance may differ from the rest of the auction items.
If you are the winning bidder of an auction, as soon as the auction is closed you will receive an e-mail notification with payment instructions. You may pay for your auctions online by logging into My Account and click on Pending Transactions in the My Account tools.
U.S. buyers may pay via wire transfer, PayPal, or credit card, with a limit of $5000 per transaction for PayPal or credit card purchases. First-time buyers may use the same methods of payment, but they may not use a credit card or PayPal to purchase used or salvage assets until they have completed their first transaction. Any transaction over $5000 must be paid via wire transfer.
All international buyers must pay by wire transfer.
Buyer Payment Options | |
U.S. |
Wire Transfer PayPal (up to $5,000) Credit Card (up to $5,000)* |
International |
Wire Transfer Only |
*For first-time buyers, credit cards will not be accepted for used or salvage assets. |
1. Wire transfer - A wire transfer is an electronic payment service for transferring funds by wire from one bank account to another over the Federal Reserve Wire Network. This is the fastest and easiest method of payment.
Once your auction has ended and you are the confirmed winner, we will send you an email with all of the relevant wire transfer account information for your transaction. This email will include the name of our bank, the account number, and the transaction information needed to perform a wire transfer. Be sure to print out this email and bring it with you to your bank.
Go to a branch office of your bank. Most banks require you to set up wire transfers by going into your local branch office as a fraud protection measure.
Be prepared with the following on hand:
Speak with a bank representative to set up wire transfer.
Make all transfers prior to 2pm for processing to occur the same business day.
We will send you an email notification once the bank has processed your payment and your order is ready to ship. In the meantime, you can check the status of your transaction online by going to My Account section on Liquidation.com.
2. PayPal - PayPal is widely used for online transactions. U.S. buyers may pay for any transaction up to $5000 using a PayPal account. In order to pay for your auctions via PayPal, simply log in to My Account on the Liquidation.com website and follow the payment instructions under Transactions. All PayPal payments must be made in U.S. dollars from U.S. accounts, and we do not accept e-checks. Please keep in mind that payments via PayPal can only be made by initiating payment from the Liquidation.com website. If you do not have an account with PayPal, you may click the link at the bottom of the Liquidation.com website to sign up for an account. Be sure to set up your account on PayPal prior to bidding on Liquidation.com, because it takes a few days to establish an account with PayPal.
3. Credit card - U.S. buyers may use a credit card (Visa, MasterCard, Discover or American Express) to pay for any Liquidation.com transaction up to $5000. However, first-time buyers may not use a credit card to purchase used or salvage assets until after they have completed their first transaction on Liquidation.com Simply enter the credit card number in the form provided at the time of payment and your transaction will be processed automatically using our secure server.
All international (i.e. non-U.S. based) buyers must pay by wire transfer.
Payments for any transaction must be submitted using only one payment source (i.e. credit card, PayPal, or wire transfer). We are not able to split transaction amounts in order for the total to be paid using more than one payment method.
We do not charge a fee to register or browse through our marketplace. As a winning bidder, you pay the final auction price, a buyer's premium, and appropriate shipping fees, which are collected by us prior to goods being shipped from the seller's location.
A Buyer's Premium is a standard auctioneering fee that helps cover the costs associated with sourcing products, marketing auctions, running the marketplace, and managing services such as payment collection, fulfillment, testing, shipping and inspection.
Payment by winning bidder is due immediately upon the close of the auction. This payment includes the full amount of the winning bid, the buyer's premium, and finalized shipping charges. Payment must be received within 2 business days of auction closing to avoid any penalty and/or cancellation.
There is a cancellation fee applied to any late payments. This fee is 15% of the auction lot price or $200, whichever is greater. If we do not receive the funds or payment within the specified time frame, your transaction will be aborted and your account may be suspended.
Yes. All payment information will be stored and processed using our secure server. All the data is transferred in an encrypted format, and it can only be decrypted by the processing bank or by us.
Currently, we only accept payment in U.S. Dollars.
We accept Visa, MasterCard, Discover and American Express.
You can pay for several transactions at once by using the wire transfer payment option. Just make sure to include all the transaction IDs in the wire. If paying with credit card or PayPal, you must process each transaction individually.
We will notify you via email as soon as your payment has cleared. You can also check the status of your payment online in My Account.
Wire transfers, credit card and PayPal payments will post to your Liquidation.com account within 1-3 days of processing.
The credit card information you entered before you placed your bid was required for verification purposes only. Credit card information is encrypted for your security. You will not see the credit card number when making payment, as it would jeopardize the security of your information.
We only accept payment via PayPal from our U.S. customers because, at this time, we do not have the infrastructure to verify addresses outside of the U.S. In order to qualify for payment via PayPal, the user must supply a U.S. address for their contact, billing and shipping information, and the customer must pay for the transaction in U.S. dollars using a U.S. account. We do allow international buyers to pay via wire transfer, which is a fast and easy method of payment.
According to Sales Tax Law, we are required to tax any individual or business under any or all of the following circumstances:
In order to justify waiving sales tax on your closed transactions and your future transactions, we must obtain the appropriate documentation from the following list:
The completed documents should be faxed to 202-315-3306. PLEASE BE SURE TO INCLUDE YOUR LIQUIDATION.COM USERNAME ON EITHER THE FORM OR THE FAX COVER SHEET.
The buyer is responsible for all shipping costs including duties and taxes for international shipments. Liquidation.com will arrange and manage the shipping using one of our shipping partners, and we will insure the merchandise up to 100% of the value of the auction.
Shipping estimates can be obtained by clicking on the "Get a Shipping Quote" icon located at the top of each auction page. Our online shipping quote tool provides real-time shipping quote estimates.
Note: Shipping estimates are subject to change based on rates charged by carriers. We will find and present the best rates available to Liquidation.com. All items are shipped by truck or ground service unless specified otherwise.
Auctions labeled as "Available for Export" are available to be shipped overseas. Only these auctions are eligible to be shipped to your location via UPS. The "Available for Export" distinction can be found on the Auction View page under Shipping Information. Look for a field called "Shipping Restriction." All import duties, taxes and fees are the responsibility of the buyer.
For products labeled "May Only Be Shipped to USA," Liquidation.com will not be able to prepare international shipping documents. If you wish to ship an auction labeled as "May Only Be Shipped to USA" to an overseas location, the merchandise should be shipped to a freight forwarder in the USA. The freight forwarder will be able to assist in preparing the product for international shipment and completing the necessary paperwork.
Shipping costs to either Alaska or Hawaii cannot be calculated using our online shipping estimate tool. However, shipping can be estimated using the following calculation:
*Dimensional Weight = (length x height x width) / 194
To determine whether you may arrange your own shipping on a particular auction, you should refer to the shipping terms given on the auction page. Eligible auctions will indicate "Buyer MAY Arrange Shipping" or "Buyer MUST arrange shipping."
Before submitting payment, you will have the option to click on a button that reads "Arrange your own shipping." This button will appear on the payment summary only when an auction is eligible for this option. Clicking on it will automatically remove shipping costs and recalculate your total amount due as well as notify you of the terms and conditions of arranging your own shipping. Once the transaction is paid, you will receive an e-mail containing the necessary forms to sign and return. When you arrange your own shipping, you need to sign a shipping waiver form. By removing your shipping charges, you agree to waive your right to dispute the merchandise, as you assume responsibility at the point of pick-up.
After payment is submitted, you will receive the pick-up location and contact information. Buyers arranging their own shipping are encouraged to inspect the merchandise prior to removing it from the seller's location. They must also make arrangements to have all freight charges billed directly to themselves.
Buyers can combine pallets from the same shipping location into one larger pallet shipment, truckload, or even multiple truckload shipments in order to achieve the lowest shipping cost. This includes pallets shipping from the same seller, or even from multiple sellers if all the items are located in one of our warehouses.
Consolidation must be requested within 48 business hours of winning the auction and prior to payment. Please contact us at (800) 498-1909 or shipping@liquidation.com.
The following information is needed for consolidation:
Once the consolidation is completed an email will be sent as confirmation and request for payment.
Depending on the shipping method, shipment can take between 1 and 12 business days.
The shipping status of your transaction can be found online by clicking on the Transactions link from the menu on the left of My Account.
Small Package (Under 350 lbs. and no more than 7 boxes)
Factors that May Affect your Shipping Rate
Factors that May Affect your Shipping Rate
Factors that May Affect your Shipping Rate
Know the Shipping Details of your Auction. Note the size classification and weight of the merchandise located in the Shipping Information section of each auction listing. This information will aid in your decision process, helping to determine the shipping cost.
Update your Shipping Information. Before you bid, make sure your shipments will be delivered to the right location by verifying your shipping address on the Profile tab of the My Account section.
Know the Corporate Policies. Always be aware of a company's policies regarding shipping, returns, damaged merchandise, and fraud. Knowing these policies will help you make safer buying decisions.
Auctions labeled as "Available for Export" are available to be shipped overseas. Only these auctions are eligible to be shipped to your location via UPS. The "Available for Export" distinction can be found on the Auction View page under Shipping Information. Look for a field called "Shipping Restriction." All import duties, taxes and fees are the responsibility of the buyer.
For product labeled "May Only Be Shipped to USA," Liquidation.com will not be able to prepare international shipping documents. If you wish to ship an auction labeled as "May Only Be Shipped to USA" to an overseas location, the merchandise should be shipped to a freight forwarder in the USA. The freight forwarder will be able to assist in preparing the product for international shipment and completing the necessary paperwork.
All countries are not treated the same way under the EAR (Export Administration Regulations) because of differences in national security, nonproliferation, or foreign policy considerations for the U.S. Due to Federal Regulations, Liquidation.com does not ship to the following countries:
No guarantees are, or should be, implied outside of what is listed in the auction description.
In cases where Liquidation.com has arranged the shipping, you must verify immediately the content of what you received and confirm that it conforms with the condition and quantity described in the auction. If it does not conform, you must note this on the Bill of Lading and file an online dispute form within a reasonable period of time (excluding weekends and national holidays) of receiving the merchandise. For more information on filing a dispute claim, please click here. You must log in to your account in order to view this form.
If you have picked up the merchandise from our warehouse, you have waived your right to file a dispute, as you or your agent has already physically handled the merchandise at this point.
If you wish to file a dispute, you must submit our online dispute form within a reasonable period of time after receiving your merchandise. For more details and to access our online dispute form, please click here. You must log in to your account in order to view this form.
If the items were damaged in transit, Liquidation.com will file a claim with the carrier/shipping service and provide a resolution to the buyer. If the items received are not in the condition stated in the auction, are missing parts, or are grossly misrepresented, you should file a dispute claim. Once a dispute claim is filed, Liquidation.com will investigate the matter and come to a resolution to be adhered to by both buyer and seller. For more information on filing a dispute claim, please click here. You must log in to your account in order to view this form.
This would be determined during the dispute process. For more information on filing a dispute claim, please click here. You must log in to your account in order to view this form.
Please do not return merchandise before being asked by Liquidation.com to do so, as this would prevent us from efficiently tying your merchandise with your account and dispute case. We cannot guarantee a refund until a dispute claim has been settled in your favor.
You can monitor active and completed transactions from your account.
You can add items to your watchlist two different ways:
You can view aucions from your watchlist in your account.
You can create and manage search agents from your account. Search Agents are simply searches you name and save. The Search Agent does the rest. They find auctions matching your unique search criteria and they email auction results directly to you. Results are emailed twice a week, on Tuesdays and Thursdays. Notifications for all of your agents will come in a single email. You can also run your Agent anytime here on our Search Agent page.
You can manage your profile from your account. Here you can change your contact and password information.
No. Liquidation.com will never ask for your personal information - including usernames, passwords, and credit card details - through e-mail. If we need to request any personal information we will contact you by phone or will send an e-mail asking you to contact us by phone.
If you receive an e-mail purporting to come from Liquidation.com that asks for personal or sensitive information, do not respond to that e-mail and forward it immediately to support@liquidation.com. The practice of sending such e-mails is known as "phishing," which is the criminally fraudulent process of attempting to acquire sensitive information by masquerading as a trustworthy entity in an electronic communication. If you believe you have received a phishing e-mail, please contact us immediately at the address above.
Copyright © 2019 Liquidity Services, Inc. | NASDAQ: LQDT | All rights reserved.